Please contact Inquiries@ThaFoo.com   for all inquiries regarding refunds. For an item to be eligible for refund, the issue with the item must be due to error on our part and it must be reported within 7 days from the date you received your order . For the avoidance of doubt, you have 7 days from the date you received your order to request a refund. We are not responsible for delivery delays or mishandling of the carrier.